Returns & Exchanges
At Nelsons, we want you to love your fashion finds, which is why we offer a 30-day return policy on all unworn items with original tags. Whether the fit isn't right or you've changed your mind, we make the return process simple and transparent.
Initiate Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the unworn garments with original tags attached into their original packaging or a secure mailing box.
Print & Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your package.
Drop Off & Refund
Drop your package at any authorized carrier location; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing